2009, Consumers, Document and First Call Resolution

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

Hence, they can provide a better service quality for your consumers. It is important as consumers are willing to spend 17% more if the company has an excellent service. A call center company with a high attrition rate will experience an inevitable disruption of their productivity. . Average Attrition Rate for the BPO Industry.

Customer Service

Customer Service Call Center First Call Resolution Customer Retention

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. In the eyes of consumers, the gap between excellent customer service providers and everyone else continues to widen.

Self Service

Self Service Trends Customer Service Contact Center

Customer Experience Update

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

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