2009, Call Center, Document and First Call Resolution

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

AIs are slowly replacing live operators in the call center operations. The current turnover rate is a call for action since having unlimited manpower is useless if agents can only stay for a couple of years. A call center company with a high attrition rate will experience an inevitable disruption of their productivity. .

Customer Service

Customer Service Call Center First Call Resolution Customer Retention

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. Simply put, Swim Lanes are documented definition of departmental responsibility based on the content of a social media conversation and/or post.

Self Service

Self Service Trends Customer Service Contact Center

Customer Experience Update

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

The Top 4 Customer Service and Performance Management Trends to Look for in 2018

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