The Top 4 Customer Service and Performance Management Trends to Look for in 2018
Stella Connect
JANUARY 25, 2018
According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. By making customer service a “cross-functional hub,” you’ll align the entire organization with your customers’ interests. How might they share that responsibility?
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