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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

AUGUST 6, 2023

When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” Using AI the right way will enhance the relationship versus frustrate the customer. remains unchanged since 2009 while inflation reached 6.2%

Customer Service 62
Customer Service Tips e-support B2C 62
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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