Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. Ready to start?

Net Promoter Score 124

Net Promoter Score Company NPS Effort Score 124

ShepHyken

JULY 31, 2018

“Instead of just focusing on meeting your monthly sales numbers, try focusing on customer retention. If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. About : Scott Walker is the CEO of ethosIQ.

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

ShepHyken

JULY 31, 2018

“Instead of just focusing on meeting your monthly sales numbers, try focusing on customer retention. If all you focus on is reducing labor costs and network expenses, then you probably won’t have a high NPS or customer satisfaction.” – Scott Walker. About : Scott Walker is the CEO of ethosIQ.

Average Handle Time 78

Average Handle Time Roadmap Call Center Customer Satisfaction 78

Waypoint Group

JANUARY 14, 2015

but for product usability it’s 5.89, so clearly ease-of-use is something we need to focus on in order to drive customer retention.” ” Or, “Our average score for tech support is 6.72 Similar to the average American family with 2.2

B2B 40

B2B Net Promoter Score Effort Score NPS 40

Chattermill

SEPTEMBER 11, 2019

Netflix, Amazon and Spotify have trained us to expect a smooth customer journey with little to no friction. Your customers will automatically see friction when you fail to live up to the experience they’re used to elsewhere. Netflix keep customers engaged. But the key takeaway here is how and when you ask for feedback.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132