Retently

MARCH 23, 2023

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Amity

MAY 5, 2016

Customer Churn. Customer Health Score. Customer Lifecycle. Customer Retention. Customer Success. Customer Success Manager. Net Promoter Score. — Japman Bajaj (@Japman_Bajaj) December 22, 2009. — MaRS (@MaRSDD) August 5, 2009. Customer Churn.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

Waypoint Group

JANUARY 14, 2015

” Or, “Our average score for tech support is 6.72 but for product usability it’s 5.89, so clearly ease-of-use is something we need to focus on in order to drive customer retention.”

B2B 40

B2B Net Promoter Score Effort Score NPS 40

SurveySensum

JULY 14, 2020

Jay Nathan – Founder of Customer Imperative and Gain Grow Retain. With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132