ijgolding

OCTOBER 28, 2015

Now the employees can not only hand out the prescription but also walk with the customer to shelves with other products. The new design not only increased the customer experience and the sales of non-prescription items, but also the employees enjoyed a deeper connection with their customers.

Customer Experience Design 120

Customer Experience Design Customer Experience Customer Journeys Customer Experience Professionals 120

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. Bob Thompson has a wealth of expertise in customer-facing areas such as customer service and sales. Evan Shumeyko is the director of Client Experience Strategy, BNY Mellon.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Diane Magers – CCXP, CX Expert, Founder and Chief Experience Officer at Experience Catalysts.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClearAction

OCTOBER 1, 2018

Despite this, nearly a quarter of the respondents’ orgs have no one dedicated to these efforts — and it’s time CX professionals stepped up to the plate.” Another example is Temkin Group’s 2018 Customer Experience Competency and Maturity Assessment.

Customer Experience 63

Customer Experience Effort Score ROI Study 63