2009 Competitive Advantage Customer Focused Financial 
Grade.us
SEPTEMBER 17, 2019
What customers think about car dealers and the automotive industry. This is twice as high as it was in 2009 when the industry's positive rating bottomed out at 24%. Customers focus the majority of their attention on third-party sites. Auto repair customers visit: Auto MD Repair Pal Google Facebook Yelp.
SurveySensum
JULY 14, 2020
As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.
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