Retently

MARCH 23, 2023

In comparison, McDonald’s’ direct competitor, KFC, isn’t doing quite great, but at least they have a positive NPS of 14, experiencing an upward trend over the years. The insurance company was affected by a long-lasting scandal regarding their refusal to satisfy disability claims by their customers.

Net Promoter Score 113

Net Promoter Score Company NPS Effort Score 113

Comm100

FEBRUARY 19, 2014

Customer satisfaction with social media interactions is currently low as companies have yet to fully develop and integrate business practices for this channel. It’s critical for companies to make the customer driven changes in order to provide the most desired manner of accessibility. Customer love live chat for several reasons.

Customer Satisfaction 100

Customer Satisfaction Multi-Channel Social Media Comparison 100

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. It respects the fact that business success depends on meeting or exceeding customer expectations.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62