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And the Customers Tweeted Happily Ever After

Storyminers

At number 71 on the 2009 Fortune 500 list compared to Microsoft’s number 35, Apple is hardly a David, but its ads are entertaining because almost everyone wants to throw a virtual punch at Microsoft. Posted in July 2009, it got over 24,000 hits in the first 24 hours and to date, has been watched more than 6 million times.

Retail 264
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What Do Companies With Low Net Promoter Score Have in Common?

Retently

In comparison, McDonald’s’ direct competitor, KFC, isn’t doing quite great, but at least they have a positive NPS of 14, experiencing an upward trend over the years. Since 2009, CIGNA has been monitored by relevant authority institutions. In comparison, their competitor GoMedigap has an astounding score of 93.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Founded in 2009 in Vancouver, Canada, Comm100 was launched as a live chat and email ticketing solution aimed at helping businesses stay ahead of the digital curve. The post The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison appeared first on Comm100. 4.7 / 5 (Capterra). 4.72 / 5 (Software Advice).

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Accessibility is Key to Customer Satisfaction in 2014

Comm100

Web chat has increased in popularity with customers as the Forrester Research report indicates this channel has risen in popularity as adoption rose from 30% to 43% between 2009 and 2012. In comparison, phone and SMS had satisfaction rates of 44% and 41% respectively. Customer love live chat for several reasons.

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The Surprising Effect of Choice Architecture on Your CX

Beyond Philosophy

Plus, it’s only a dollar more than the smaller, more-reasonably sized option, which makes the jumbo-size seem like a bargain by comparison. New York: Penguin Books, 2009. Movie Theatre Popcorn: Outside of a movie theatre, would you ever spend $15 for a tub of popcorn that is too large to consume? Choice Architecture and Organ Donation.

Insurance 126
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Take lessons from the leaders in customer service

Service Untitled

The organization started in 1998, and by 2009 Amazon paid one-billion dollars for an online shoe store which amazingly continues to entertain and delight while increasing its visibility, excelling in connecting with customers, and selling more online merchandise than most other stores.

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Statistics: Is This Big Data’s Biggest Hurdle?

Bob Hayes

It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” In comparison, 55% of students from Shanghai reached that level of proficiency. IDC says that we created 2.8 zettabytes in 2012. In Singapore, 40% did.