ShepHyken

FEBRUARY 8, 2021

Love (in the metaphorical sense) and appreciate your customers year-round. Key 2020 holiday shopping takeaways: It’s imperative to adapt as customer expectations evolve by Tara Bartley and Ashitha Bhanu. Next generation is the new generation in customer experience by Carlos Lopez-Abadia. It’s the same in business.

Customer Service 97

Customer Service Self Service B2B Retail 97

Comm100

NOVEMBER 13, 2022

Social media: Customers often seek support through social media platforms like Twitter, Facebook, Instagram, WhatsApp, and more. 67% of consumers used social media for service-related needs in 2020, and this is growing. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226

CSM Magazine

FEBRUARY 7, 2023

Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience. We saw this in the last big recession spanning 2007-2009. The customer was often abandoned, left feeling disappointed. Think about the end-to-end customer journey.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

Stella Connect

JANUARY 25, 2018

If you want to make customer service your primary loyalty builder and revenue driver , you can’t rely solely on internal definitions and measures of service quality. By making customer service a “cross-functional hub,” you’ll align the entire organization with your customers’ interests.

Self Service 40

Self Service Trends Customer Service Contact Center 40