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How NPS was pioneered at Intuit & Sprint, with Brian Andrews – CB46

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. Work is about people: This goes from CEO to call center.

NPS 163
NPS Net Promoter Score Wireless Call Center 163
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Canadian Companies That Outsource and Why They Keep on Outsourcing

Magellan Solutions

APRIL 24, 2020

It was founded in 2009 by brothers Lyndon and Jamie Cormack , who named the company after a Canadian frontier village in Saskatchewan. Their outsourced jobs include major projects, such as their Wireless to the Home program and other IT functions. Toronto Star. Air Transat. Herschel Supply Co., Slack Technologies, Inc.

Company 59
Company Banking Telecommunications Airlines 59
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