OpinionLab

MAY 30, 2017

Since this isn’t 2009, I didn’t have IE installed on my computer so I grabbed my phone and hit the company’s mobile site. I called the number listed in the email and after a ten minute wait was connected with a very nice customer service rep. He suggested I call each individual store and ask.

Omni-Channel 60

Omni-Channel Ecommerce Retail Connections 60

Stella Connect

JANUARY 25, 2018

According to a 2009 Booz & Company report , customer feedback is “one of the largest untapped resources for companies”—a veritable gold mine of business intelligence. How are you managing performance in the contact center? Nearly a decade later, few brands have moved to capture that value. How are you measuring success?

Self Service 40

Self Service Trends Customer Service Contact Center 40

SmartKarrot

FEBRUARY 15, 2022

Marsha Collier has authored 48 books about customer service, social engagement, and eCommerce. She created the #customerserv chat in 2009 – a platform to discuss everything related to customer service. Marsha Collier. So we cannot say if there is anything that she doesn’t know about customer service. Martin Hill. Micah Solomon.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10