Lumoa
AUGUST 5, 2022
Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. During this period, ecommerce sales thrived while in-person transactions declined sharply. The Impact of Global Events on the Retail Industry.
ijgolding
AUGUST 12, 2014
I first met Martin at a customer service conference in 2009 – his knowledge, passion and expertise is infectious – his collaboration with Carolyn has produced a resource that is a ‘must-read’ in my opinion. It is quite frightening!
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Interactions
JULY 22, 2021
A recent study by the UK Institute of Customer Service found that complaints about poor customer service are at their highest levels since 2009. Ecommerce was growing fast even before Covid-19 hit, but the industry thrived in 2020 because of store closures and shoppers’ fear of contracting the coronavirus in public.
OpinionLab
MAY 30, 2017
Since this isn’t 2009, I didn’t have IE installed on my computer so I grabbed my phone and hit the company’s mobile site. He told me he wasn’t sure because he was ecommerce support and only had visibility into distribution center inventory, not store inventory. He suggested I call each individual store and ask.
transcosmos Information Systems
NOVEMBER 6, 2018
It seems that everything can be bought off of Amazon, so it’s no surprise that the company captures 49 cents of every ecommerce dollar in the US. Respect today’s customer: Bezos firmly understands today’s customer, being a pioneer in ecommerce. They cultivate trust and autonomy internally, so they can offer the same to the customers.
Qualtrics
AUGUST 7, 2019
I moved to Seattle in 2009, worked as an SDET on the SharePoint Developer team for another 3 years, and then transitioned to SDE role in the Microsoft SQL org. The role was very interesting and rewarding, but it lacked the technical complexity I was looking for. In 2007, I was lucky enough to land a job at Microsoft in Vancouver, Canada.
Natalie Petouhof
JANUARY 29, 2016
Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. To me it was instinctively obvious, but I got that it was not obvious to others. In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities.
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