ClearAction
FEBRUARY 7, 2016
Customer Experience Management Improves Brand Value article. < Customer Experience ROI by Leveraging Customer Data article. Performance Management Tools Increase ROI article. 1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. Double-Check Assumptions & Motives article.
CX University
OCTOBER 19, 2017
The liquid within lithium ion batteries is highly flammable, which explains other phone explosions and issues over time , including Nokia issues in 2009 and an iPhone giving someone third-degree burns in 2015. The open market impact was disastrous in brand value, perception, customer experience and trust.
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