CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. Disgruntled customers, just like elephants, remembered how poorly they were treated and voiced their dissatisfaction by disregarding previous brand loyalty and swapping to a competitor. Look Back to Look Ahead How willing are customers to forgive brands for poor experiences?

Self Service 52

Self Service Customer Experience Gamification Analytics 52

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Strategy 57

Strategy Social Media Airlines Software 57

SurveySparrow

JUNE 9, 2020

Founded in 2009, Imgur is an image-sharing community where viral images and memes are shared. Memes are a popular source of entertainment that is consumed by people of all age groups. This will increase your brand value, more people will start valuing you and so on. Connect with your audience.

Entertainment 64

Entertainment Video Culture Brands 64