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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

AUGUST 6, 2023

Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. That includes B2C, B2B, and G2C (Government to Citizen). remains unchanged since 2009 while inflation reached 6.2% My Comment: I was intrigued by the title.

Customer Service 62
Customer Service Tips e-support B2C 62
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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