C3Centricity
MARCH 25, 2024
years) slightly better off than B2C (4.1 The BCG Analysis: A few years after the CEB study, BCG (Boston Consulting Group) updated their own analysis of research they first ran in 2009. However, those with over ten years experience showed slightly lower levels of churn (17.8% years, roughly on par with the rest of the C-suite (4.4
C3Centricity
MARCH 21, 2024
years) slightly better off than B2C (4.1 The BCG Analysis: A few years after the CEB study, BCG (Boston Consulting Group) updated their own analysis of research they first ran in 2009. However, those with over ten years experience showed slightly lower levels of churn (17.8% years, roughly on par with the rest of the C-suite (4.4
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InMoment XI
OCTOBER 10, 2022
Source: Peppers & Rogers Group, Customer Experience Maturity Monitor, 2009) An improved customer experience directly affects the bottom line. For B2C companies, there is not a best day to send surveys : Tuesdays, Wednesdays and Fridays all lead to a relative high response rates and Thursdays and Sundays can better be avoided.
ShepHyken
AUGUST 6, 2023
That includes B2C, B2B, and G2C (Government to Citizen). remains unchanged since 2009 while inflation reached 6.2% My Comment: I was intrigued by the title. Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. in 2022 and 5.4%
Gainsight
NOVEMBER 1, 2022
When I wanted to scale my company in 2009, I was faced with the conundrum of choosing between hiring more people to onboard and service our accounts and risking future layoffs versus improving overall business efficiency. But only if they are built for durable growth. Here are three ways SaaS has changed for the better over the years.
Hero Digital
APRIL 8, 2020
In 2009, researchers from University College London discovered a peculiar thing about habits. Originally a B2B e-commerce site, Alibaba was in the middle of pivoting to B2C to compete with eBay. In weeks, founder Jack Ma’s team completed Taobao, their B2C marketplace. CASE STUDY.
Forrester's Customer Insights
NOVEMBER 7, 2021
Double 11 or Singles’ Day, the world’s largest online shopping festival that is bigger than Black Friday and Cyber Monday combined, has been consistently smashing mind-blowing gross merchandise value (GMV) records year by year since 2009.
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