2020: The Year of Gratitude?
CX Workout - Ideas Blog
DECEMBER 22, 2020
Academic research has shown that evoking gratitude across customers or buyers leads to valuable behavioral outcomes such as positive word of mouth or recommendation (Soscia, 2007) and increased purchase intentions (Palmatier et al., Many brands even used the same dramatic stock music score in their advertising. Eggert et al.,
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