Waypoint Group

JANUARY 14, 2015

In the customer feedback world we’re often tempted to use average scores to present our feedback (survey) results. I constantly hear things like, “Our average score has moved from 8.25 ” Or, “Our average score for tech support is 6.72 to 8.31 — we are improving!”

B2B 40

B2B Net Promoter Score Effort Score NPS 40

Grade.us

JUNE 2, 2020

Need comprehensive data analysis and Big Data integrations? Looking for a simple data analysis dashboard you can use to present agency-branded data to your clients? Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Net promoter scores.

Software 47

Software Management Net Promoter Score Multi-Channel 47

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM).

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132