2009, 2024 and Leadership - Customer Experience Update

Rebellion at Dollar General! A Challenge to CX Strategies?

CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. On March 12, 2024, The Dollar General store in Mineral Point, WI, rebelled against the company, and the entire store staff quit.

Strategy

Strategy Financial Leadership Apparel

Is This the End of Customer Success Software as We Know It?

Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66

Software

Software Customer Success Tools Customer Centricity

Customer Experience Update

Rebellion at Dollar General! A Challenge to CX Strategies?

Is This the End of Customer Success Software as We Know It?

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