Making an impact on the customer experience in the first 90 days
Customer Alignment
MARCH 2, 2018
the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. The average tenure also lengthened from 23 months in 2009 to 34.5 One thing she was going to be tasked to do was to review their Voice of Customer (VoC) programme.
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