CX Journey

FEBRUARY 27, 2019

If they’re transactional scores, it’s probably time to look at the big picture and measure how the customer feels about the entire relationship – and not just with that division or business unit but with the entire company. As mentioned earlier, customers change. Also, how do your customer retention numbers look?

Metrics 88

Metrics NPS Trends Financial 88

CX Journey

FEBRUARY 27, 2019

If they’re transactional scores, it’s probably time to look at the big picture and measure how the customer feels about the entire relationship – and not just with that division or business unit but with the entire company. As mentioned earlier, customers change. Also, how do your customer retention numbers look?

Metrics 80

Metrics NPS Trends Financial 80

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Sandra: She’s the Customer Experience Director and thought leader for Strong-Bridge Envision Consulting. His big heart, quick wit, and eye for process have made him besties with many a Wootric customer. “I learn a customer’s goals and what motivates them – why do they want implement a Voice of Customer Program?

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Ian Golding.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Ian Golding.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Wootric CX Blog

AUGUST 4, 2020

*The average customer lifespan is calculated in months. Like measuring NPS though, it really isn’t actionable until you start segmenting the metric. To make CLV more actionable and predictive, you’ll want to separate these numbers by customer segment and acquisition channels. Prioritize customer experience above everything else.

Metrics 52

Metrics Effort Score Net Promoter Score Self Service 52