Currency Alliance

OCTOBER 12, 2021

Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. The value can be immediate.

Loyalty 59

Loyalty Loyalty Programs Airlines Travel 59

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 75

Connections Brands Social Media Loyalty Programs 75

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. Utilizing a social media influencer’s pull is just as much about increasing brand recognition as it is about increasing sales.

Connections 63

Connections Brands Social Media Voice of Customer 63

ClearAction

AUGUST 21, 2016

When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company. When you connect the feedback dots, you make things better for all customers, not just one at a time.

Brands 54

Brands Customer Experience Social Media Customer Journeys 54

ClearAction

MAY 28, 2015

When a service rep or sales person tells a customer that a survey answer other than “highly satisfied” could ruin their bonus or performance assessment , yes, a survey is a waste of time and money for customers and the company. When you connect the feedback dots, you make things better for all customers, not just one at a time. A: Absolutely.

Company 48

Company Customer Experience Social Media Customer Journeys 48

Retently

MARCH 18, 2019

Amazon has invested plenty of resources into making its sales, shipping, and return processes as simple and reliable as possible. Tesla’s sales reps (also called Product Specialists) are on the company’s payroll and don’t get sales commissions, meaning there is never an incentive for them to pressure buyers to make a purchase.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133