Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. looks at NPS through an updated lens.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

InteractionMetrics

JUNE 19, 2023

Get honest feedback to see if you’ve actually solved the customer’s problem. Although NPS remains controversial, it has undoubtedly impacted the CX discipline significantly. For them to do this, your models must look low fidelity and incomplete. These are your hypothetical solutions that could turn into reality.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Wootric CX Blog

FEBRUARY 14, 2019

These authors, speakers, thought-leaders and dedicated customer experience professionals have all helped contribute to the widespread adoption of CX, not just as a strategy, but as a higher goal. Why we love Amy: She’s head of Customer Advocacy at MindTouch. Angus Yang. Why we love Augie: He’s the Sr. Bruce Temkin.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67