Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Customer Bliss

JULY 18, 2017

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives.

Chief Customer Officer 131

Chief Customer Officer Customer Care Metrics Communication 131

Lumoa

JUNE 14, 2023

Starbucks’ customer service strategy differs from both Amazon and Netflix but is equally noteworthy. The coffee chain encourages customers to feel like they belong by making them part of the Starbucks community. Train your Staff to Become Customer-centric How do you create a customer-centric culture?

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

NetBase

JUNE 25, 2019

With the release of NetBase AI Studio, our always-on approach to rapid innovation makes us the first social analytics provider to market with this revolutionary AI product. This is super important when you see a trend that doesn’t seem to jibe, or other analytics that contradict what you think you already know. Customer Care.

Analytics 73

Analytics Social Media Innovation e-support 73

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Maxie: She’s a keynote speaker, author, Principal Analyst at Forrester , and has a PhD in Business Management on Customer Care. The real transformative customer experience comes when you can answer the questions they don’t know they have. It’s in that moment that you win a customer for life.”

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130