CCaaS Trends: The Evolution of Cloud Contact Centres
Lumoa
JUNE 23, 2021
Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale. Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis.
Let's personalize your content