Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 102

Net Promoter Score Company NPS Effort Score 102

Comm100

NOVEMBER 13, 2022

Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3 This improves the customer experience as it prevents wait times from soaring, but it also reduces costs as teams aren’t forced to hire more staff to handle the workload. in 2021. .

Tools 195

Tools Customer Service Tips Omni-Channel 195

ProProfs Chat

AUGUST 8, 2019

Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. Wait time becoming intolerable. In 2007, Walmart started its online store with the aim to help people choose their necessities online and pick them up from the store. reducing customer wait time.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51