Michel Falcon Experience

MARCH 17, 2023

If you’re looking to connect with me online, I am at Michele Falcon everywhere, whether it’s LinkedIn or Instagram, Twitter so connect with me there. I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I truly appreciate it.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Kustomer

SEPTEMBER 9, 2021

For some, empathy comes naturally and they’re able to really connect with customers on a personal level. Back in 2007, I joined the team at Hershey and got to build out, at that time was a guest experience program. Others might be organizationally inclined and more numbers-oriented.

Effort Score 98

Effort Score Contact Center Self Service Metrics 98

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. Michel Falcon: My last question, Cameron, it actually has to do with the guest experience. So you go to a fast casual restaurant, how do you define a brilliant guest experience within a fast casual restaurant? Cameron Herold: Yeah, I like it when there’s a human connection.

Culture 60

Culture Company ROI Leadership 60