Michel Falcon Experience

MARCH 17, 2023

If you’re looking to connect with me online, I am at Michele Falcon everywhere, whether it’s LinkedIn or Instagram, Twitter so connect with me there. I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. I truly appreciate it.

Hospitality 60

Hospitality Customer Experience Banking Sports 60

Kustomer

SEPTEMBER 9, 2021

For some, empathy comes naturally and they’re able to really connect with customers on a personal level. Back in 2007, I joined the team at Hershey and got to build out, at that time was a guest experience program. Others might be organizationally inclined and more numbers-oriented. Justin Robbins: (14:52).

Effort Score 98

Effort Score Contact Center Self Service Metrics 98

Michel Falcon Experience

APRIL 13, 2023

That was in 2007. You’re engaged now, how often do you tell your fiance that you love her? Michel Falcon: My last question, Cameron, it actually has to do with the guest experience. So you go to a fast casual restaurant, how do you define a brilliant guest experience within a fast casual restaurant?

Culture 60

Culture Company ROI Leadership 60