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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Shane Goldberg has 20 of experience across customer experience, business improvement, sales operations, and product management. James has worked with both start-ups & top S&P 500 organizations, including co-founding a successful iGaming business that was successfully exited through sale to a U.K. Website : [link].

Customer Experience 132
Customer Experience Consulting Multi-Channel Leadership 132
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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. With a Marketing Hub, Sales Hub, and CMS Hub, under their belt, they recently made their move into the help desk field with the launch of their Service Hub.

Comparison 130
Comparison System Knowledge Base Omni-Channel 130
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