Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. A Global Shipping company increased its Net Promoter Score (NPS) by 40% points over 30 months. February 2006. www.jdpower.com. 24 April 2014.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Comm100

NOVEMBER 13, 2022

The efficiencies of live chat also mean a high return on investment (ROI) for the technology. In a live chat environment, surveys can be established post-chat to capture things like ratings and comments, or more defined metrics like a Net Promoter Score. Founded: 2006. HubSpot Service Hub.

Tools 181

Tools Customer Service Tips Omni-Channel 181

Grade.us

JUNE 2, 2020

Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer. Net promoter scores. Multiple request modes.

Software 47

Software Management Net Promoter Score Multi-Channel 47