Beyond Philosophy

JULY 12, 2016

Namely, the connection between satisfaction and behavior, whether by customers or employees, has been challenged and largely refuted in study upon study. Customer Loyalty on the other hand has two definitions. Going the next step, beyond employee satisfaction, does their engagement profitably drive customer behavior?

Employee Engagement 60

Employee Engagement Connections Engagement Loyalty 60

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% correlation.

Employee Engagement 60

Employee Engagement Engagement Customer Experience Effort Score 60

Beyond Philosophy

NOVEMBER 10, 2014

Customer Satisfaction results in a higher share price. Whilst the above example is impressive and coming from HBR, this next example is bound to attract senior leadership’s attention as it links stock prices to customer satisfaction. Keeping Customers results in a high increase in value. February 2006.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. From the top senior levels, management is obligated to show they care about employees. Senior leadership must motivate employees by nurturing career development, integrity, and dedication. Eliminate the unknown for employees.

Employee Engagement 46

Employee Engagement Engagement Customer Satisfaction Loyalty 46

Service Untitled

OCTOBER 29, 2010

Promised Delivery Dates Appreciated By Customers I have a fairly big house, and that means a. Engineer a customer-centric organization Customers make their decisions based on their emotions and how. Employee engagement is a force behind success Employee engagement is the motivation, commitment, and loyalty of people.

Effort Score 42

Effort Score Employee Engagement Exercises Culture 42

Retently

SEPTEMBER 17, 2018

Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. By understanding why and how Apple achieves high customer loyalty, you can create a process that improves customer satisfaction in your own company.

NPS 117

NPS Net Promoter Score Loyalty Omni-Channel 117

Beyond Philosophy

JUNE 4, 2015

Just on the basis of comparison to the S & P 500, the public companies singled out by Firms of Endearment returned 1,026 percent for investors over the 10 years ending June 30, 2006, compared to 122 percent for the S & P 500, more than an 8 to 1 ratio. Bottom line: Being human is good for the balance sheet as well as stakeholders.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60