Alida

JUNE 16, 2016

If you work in customer experience (CX), you probably already know Jeanne Bliss. A thought leader in CX even before this practice became mainstream , Bliss is an author and a rexpected expert on customer-centric leadership. Here are our top seven reasons: She pioneered the emergence of the chief customer officer role.

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CX Ahead

FEBRUARY 27, 2018

People tend to forget it, but customer experience (CX) is not a trend, a nice to have or doing the right thing. One that drives revenue through a focus on customer value, enriching relationships and reducing price sensitivity and churn rates. A cross-platform game was less pretty on the Wii, but the experience was superior.

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Omni-Channel Company Entertainment Customer Centricity 52

Customer Bliss

DECEMBER 22, 2016

In today’s dynamic business environment, the one thing that should be of constant importance is the value of the customer as the lifeline of any organisation. Corinium: How would you describe the evolution/progression of the Customer Experience in the last 12 to 18 months? This post originally appeared on the CCO 2017 website.

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Chief Customer Officer Omni-Channel Social Media Leadership 0

ClearAction

FEBRUARY 14, 2015

Loving Suppliers for Customer Experience Excellence. Is it possible to be the darling of your customers, yet the opposite to your suppliers? Does it make sense to want your customers to love you and at the same time have no intention of letting your suppliers earn the same privilege?

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Customer Experience Customer Centricity Customer Experience Management Financial 48