Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Effort Score 42

Effort Score Employee Engagement Exercises Culture 42

Service Untitled

MARCH 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.

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Customer Service Policies Video Culture 41

Service Untitled

AUGUST 26, 2010

I started as a publisher for Departures Magazine. Question: Tell me a little bit how you got started at American Express, what your role is, and what you do at the company? Answer: Believe it or not, I have been with this great company for 23 years. Five years ago, I joined the service center as General Manager here.

Customer Care 42

Customer Care Call Center Customer Satisfaction Training 42