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JULY 30, 2010

If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Here are a few examples: Membership programs provides special incentives. So how do you go about having one?

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Loyalty Programs Rewards Programs Loyalty Exercises 41

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APRIL 14, 2010

Their rewards program provides 2 points for every dollar spent at Nordstrom’s and provides for 1 point when I use the card elsewhere. For every 2,000 points I accumulate, I receive a $20.

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Rewards Programs Hotels Travel Airlines 41

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OCTOBER 15, 2010

Granted, there is a rewards program, but my usual discount is $1.50, and I have to use it within a few weeks otherwise the offer expires. Incentives for new customers are commonly very aggressively marketed; more than “rewards&# or “discounts&# for current customers.

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Rewards Programs Loyalty Loyalty Programs Exercises 44

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SEPTEMBER 21, 2010

I just conducted two days of communication and customer service skills training for a large organization and was pretty shocked to find out how little has been done within this place to help their staff, especially the front line staff, know how to engage customers. You can leave a response , or trackback from your own site.

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Company Customer Service Representative Customer Service Training Training 47

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SEPTEMBER 17, 2010

I recently had an experience with a live chat that was not very good and disappointing at best. It’s amazing what you learn about doing things right when you experience a business doing it wrong!

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Poor Customer Service Customer Service Retail Rewards Programs 42