ClearAction

OCTOBER 16, 2019

Do we believe “the purpose of Marketing is to maximize revenue leads for Sales” as 70% of CEOs now expect? Marketing’s preoccupation with the first stages of the customer journey means weak attention to post-purchase stages. 1st Key to Retention-Rich Marketing: Context. Customer lifetime value context brings data to life.

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

SurveySparrow

JUNE 26, 2021

Mobile app surveys have proven themselves the most potent way for market analysis from restaurants to clothing brands. But after a few years, due to lack of customer interest, you had to take the app off the market. Conducting market research surveys or soft-launching the product in a small user group would let you do that easily.

Survey 52

Survey NPS Feedback User Experience 52

Retently

SEPTEMBER 17, 2018

According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry. In 2007, its NPS was a respectable 58. Because NPS is related to a company’s growth and customer retention levels.

NPS 113

NPS Net Promoter Score Loyalty Omni-Channel 113

Chattermill

AUGUST 29, 2018

on 30 Aug 2018. That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” From data collection to brand management to consumer marketing, Survey Monkey really is an all-in-one tool that will meet and then exceed your expectations for collection. by Sam Frampton.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

on 30 Aug 2018. That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” From data collection to brand management to consumer marketing, Survey Monkey really is an all-in-one tool that will meet and then exceed your expectations for collection. by Sam Frampton.

Technology 40

Technology Customer Experience Consulting Analytics 40

SurveySparrow

NOVEMBER 6, 2020

Some of the categories in which 3rd party integrations are available are CRM, Productivity, Marketing, Support, Analytics, Workflows, Documentation, Communication, Developer Tools, etc. It is one of the oldest tools in the market. Features of Typeform: Send NPS surveys at regular intervals. SurveyMonkey.

Omni-Channel 45

Omni-Channel Survey Multi-Channel Effort Score 45