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5 Top Customer Service Articles of the Week 2-21-2022

ShepHyken

FEBRUARY 21, 2022

My Comment: We close out this week with a bonus article about the state of customers service. The ACSI (American Customer Satisfaction Index), shows a decline in customer satisfaction to the lowest level since 2005. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 70
Customer Service Customer Retention Customer Satisfaction Social Media 70
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The Remarkable Effect Facial Recognition Can Have on Your CX

Beyond Philosophy

MARCH 4, 2019

As global Customer Experience consultants, the challenge for us has always been capturing authentic customer emotions. We’ve been measuring emotions since 2005 with surveys. You can also identify how the customer is feeling during that interaction with the employee and how they felt when they leave.

Measurement 102
Measurement Consulting Technology Customer Experience Professionals 102
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