ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. Matures- born before 1945. Baby Boomers- born between 1946 and 1964.

Customer Service 112

Customer Service Social Media Entertainment Guidelines 112

ShepHyken

JANUARY 31, 2020

This week we feature an article by Pem Brooke, Marketing Manager of SuperStaff. Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. Gen Z- born from 2005 to present. Matures- born before 1945. Baby Boomers- born between 1946 and 1964.

Customer Service 107

Customer Service Social Media Entertainment Guidelines 107

Michelli Experience

OCTOBER 16, 2015

Companies that target customers in the middle age ranges, for example, report great success with their live chat channels. an online car accessories company, has offered live chat since 2005. His customers are mostly men between the ages of 35 and 55. There are, however, some outliers.

Customer Service 100

Customer Service Software Survey Customers 100