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This is What Exceptional Customer Service Looks Like In 2018

Comm100

Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In In 2018, industry leaders have turned to mobile as a means of establishing an effective omnichannel outreach in customer service and in marketing. Who is doing this right?

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How to Choose a Call Center Provider?

NobelBiz

As minimum requirements for a future-proof call center software platform, we suggest looking for something that can leverage omnichannel capabilities and API integrations. Cloud computing allows anyone to work from any location with just a laptop and an internet connection.