Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us.

Technology 43

Technology Telecommunications Contact Center Government 43

Magellan Solutions

JULY 8, 2021

Here we look at some of the most common worries in outsourcing to contact center solutions Philippines : Offshore call centers make your customers feel disrespected. The last thing customers want is to struggle with basic communication. Rather, a strong foreign accent makes it harder to communicate.

Call Center 52

Call Center Company Contact Center Telecommunications 52

Magellan Solutions

FEBRUARY 2, 2022

Below is a timeline that sums up the key developments of how the call center industry in the Philippines evolved to what it is today. 1992 : In this year, Frank Holz established the first contact center in the country under the Accenture group. 2005 : The Philippine BPO industry contributed 2.4% Cagayan de Oro City.

Call Center 75

Call Center Industry Contact Center Government 75

TechSee

DECEMBER 5, 2017

Recognizing that continuously adding quality agents simply does not add up financially, more and more companies are turning to technology in order to scale quality support. Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116