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Top Countries Served by Philippine Call Center & BPO Industry

Magellan Solutions

It employs over a million workers and is anticipated to hit $25 billion in revenues in 2016. This relationship is fostered by a shared history and loyalty to mutual values, especially a commitment to freedom, democracy and a market economy. Almost all major global IT/BPO vendors have a presence in the Philippines.

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10 Top Business Lessons Small Businesses Can Learn from Amazon

LiveChat

While Amazon’s annual revenue has recently soared to more than $135 billion for the fiscal year 2016, making it the world’s eighth largest retailer, there are still many core lessons that small business owners can learn from how this giant rose to greatness. Here are 10 top business lessons small businesses can learn from Amazon.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

By making your app a one-stop-shop for customer service needs, marketing offers, mobile payments, and more, you will be on your way to putting your customers before your channels, inspiring loyalty and boosting app retention. Their total customer count is over 310 million active customers – a number that was last reported in 2016.

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10 Ways to Build Customer Centric Organization

ProProfs Chat

Grumpy Carer (@GrumpyCarer) November 14, 2016. The result was phenomenal as Target celebrated its best year in terms of revenue generation since 2005. By adopting a customer centric approach, the company will be able to drive repeat business, retain customer loyalty towards the brand and increase profitability in the long run. .

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Why invest in the Net Promoter Score?

Thematic

Numerous companies use NPS today to measure customer loyalty, and the reasons to implement NPS are many. Net Promoter Score – the customer loyalty metric. NPS gives you a gauge as to how your customers feel about your company, but more importantly, it measures customer loyalty. Increased customer loyalty.