Remove 2005 Remove 2016 Remove Contact Center Remove Customer Service
article thumbnail

Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

The Philippines has always been in a tight race with India as the best BPO services provider in the world. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines. Customer service.

article thumbnail

Magellan Solutions is here because of its people. – Fred Chua, Magellan Solutions CEO

Magellan Solutions

This September 2016, Magellan Solutions is celebrating its 11 years in the BPO industry. It is 11 years of helping SMEs and large corporations deliver great customer experiences around the world. Its formal operations started in August 2005 as an inbound call center with just 14 agents and 1 team leader from its first office.