2004, Innovation and White Paper - Customer Experience Update

A Closer Look at MiFID II Recording Requirements

Avaya

JANUARY 26, 2018

This EU legislation serves as a much-needed upgrade from the original MiFID, enacted in 2004, and addresses key issues that resulted from the 2008 global financial crisis. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.

Financial

Financial Contact Center Call Recording Communication

The Power of Moderation – A 2020 Perspective

Horizon CX

JANUARY 6, 2020

Thinking that this was not necessarily my final career choice, I then took the initiative to write and submit an internal white-paper to my management team describing how I would approach collecting and managing the voice-of-the-customer differently than it was being done. Abstraction, it seems, is the only way to avoid contradiction.

Airlines

Airlines Course Management Survey

Customer Experience Update

A Closer Look at MiFID II Recording Requirements

The Power of Moderation – A 2020 Perspective

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