BlueOcean
OCTOBER 17, 2023
The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” Although they may be committed to equitable and ethical practices, it takes extra resources they don’t have to gather and interpret the data that can actually prove their ESG efforts. Book an appointment here.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She has served clients as an independent consulting partner since 2004. Jeff helps clients develop customer-focused cultures. Aimee Lucas. Denise went on to head Sony Electronic Inc.’s
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Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She has served clients as an independent consulting partner since 2004. Jeff helps clients develop customer-focused cultures. Aimee Lucas. Denise went on to head Sony Electronic Inc.’s
Thematic
SEPTEMBER 6, 2018
Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? In this post, we’re only focusing on Net Promoter Score. Net Promoter Score – the customer loyalty metric. Is the Net Promoter Score too simple? The score alone won’t tell you. 3 benefits of NPS.
CX Workout - Ideas Blog
DECEMBER 22, 2020
Early in 2020, as the country began to quarantine, our emotion algorithm detected an increase in gratitude across our CX related research efforts. Below are the collective NPS scores for the brands that went above and beyond and the brands that let people down. This pattern of increase continued throughout all our 2020 CX related work.
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