Remove 2004 Remove Culture Remove Customer Experience Professionals Remove Technology
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The Power of Classroom Learning

Horizon CX

Clearly the decision, in that case, was to transform a culture rather than check the box on a form. Now let’s take this to the current state of learning around the Customer Experience discipline. The inherent flexibility of online learning can often drag the learning experience much further out than originally intended.

Course 113
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Bruce is widely viewed as a leading expert in how large organizations build differentiation with customer experience.