CSM Magazine

DECEMBER 15, 2015

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. ” Established in 2004, Mas Cerca has offices located in Santiago as well as in the southern region, in Valdivia.

Contact Center 40

Contact Center Telecommunications Transportation Healthcare 40

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She has served clients as an independent consulting partner since 2004. Jeremy has more than 19 years of experience as a customer service professional leading high performing teams in the contact center. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130