Back To The Future: My Return To Forrester

Forrester's Customer Insights

At the time I was working for the Queensland Department of Transports and Main Roads reporting directly to the Chief Information Officer, leading a team of exceptional individuals in the Innovation & Planning Unit of the Information Services Branch.

CGS Acquires Mas Cerca Contact Center

CSM Magazine

The acquisition extends CGS’s capabilities in Chile to new industries, including telecommunications, retail and transportation, while meeting the growing demand for Spanish-speaking services for the global market.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She has served clients as an independent consulting partner since 2004. To apply a science-based approach to improving the customer experience, Martha Brooke founded Interaction Metrics in 2004.

Dodgy tumble dryers – your legal rights & what to do

Helen Dewdney

The machines affected were manufactured between manufactured between April 2004 and September 2015. 750 fires involving Hotpoint, Indesit and Creda tumble dryers have been reported since 2004, including three injuries. So if you go to the launderette for example, you are entitled to these costs plus cost of going there e.g. public transport/petrol.

Brand Move Roundup – June 25, 2020

C Space

million passengers traveled on direct flights between the United States and China in 2018, the last year for which the Transportation Department has complete data. Marge Schott died in 2004. The Brand Move Roundup – June 25, 2020.