CSM Magazine

SEPTEMBER 29, 2022

KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations. Lucia in 2004, KM 2 Solutions has seen consistent and exponential growth across the Caribbean and Latin America.

Contact Center 59

Contact Center Telecommunications Ecommerce Hospitality 59

GlowTouch

AUGUST 27, 2021

About The GT Foundation The GT Foundation was established in 2004 and is commissioned to provide philanthropic aid and community involvement throughout the GlowTouch global footprint. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Hospitality 52

Hospitality Contact Center Omni-Channel Government 52

LiveChat

JANUARY 20, 2017

But then, in the 60’s, forward-thinking companies started to see an opportunity in technology. They began to fill large rooms with call center agents who spent their time answering incoming calls and helping their customers. The 80s introduced toll-free numbers, and during the 90s, call centers become essential for customer service.

Self Service 28

Self Service Trends Customer Service Customer Experience 28

CSM Magazine

JANUARY 22, 2020

Official global partner to deliver the QuandaGo connected exp erience platform with Contact Center, Process Automation and Knowledge Management services. The QuandaGo service offerings include: Omnichannel Contact Center — Provides all the technology and tools to quickly activate a modern-day, dynamic cloud contact center.

Self Service 52

Self Service Contact Center Chatbots Omni-Channel 52