InteractionMetrics

JUNE 19, 2023

UX is that customer experience spans the ENTIRE customer journey. When done well, both disciplines use touchpoint maps, observational studies, and scientific methods to identify friction points and opportunities. i] In this way, having a customer experience czar makes a whole lot of sense.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Bob Hayes

MARCH 28, 2015

According to Wikipedia , statistics is the study of the collection, analysis, interpretation, presentation, and organization of data. ” While the number of searches for “big data” and “analytics” has increased, the number of searches of “statistics” has decreased steadily since 2004.

Analytics 40

Analytics Analysis Customer Experience Professionals Data 40

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. Annette Franz. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His diversified experience includes significant client-side, consulting-side, and agency-side tenures. Annette Franz. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130